Privacy policy

OVERVIEW

D. Lane Agency (“D. Lane Agency,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dainsuranceman.com, communicate with us electronically, or otherwise engage with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Scope of Policy

This Privacy Policy applies to information we collect:

  • Through our website www.dainsuranceman.com;

  • Through email, text, and other electronic communications between you and our website;

  • Through any of our desktop or mobile applications linked to this Privacy Policy;

  • When you opt in to receive SMS/text messages from D. Lane Agency.

This policy does not apply to:

  • Data collected offline or through channels other than our website or applications;

  • Information collected by third-party websites or services that may link to or be accessible from our website.

2. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name, address, phone number, email address, and other identifiers.

  • Insurance-related information you provide when requesting a quote or purchasing services.

Non-Personal Information:

  • Browser type, device type, operating system, and IP address.

  • Information about your browsing activities and interactions with our website.

SMS/Text Messaging Data:

  • Phone numbers used to opt in to our SMS communications.

  • SMS consent records.

3. How We Use Your Information

We use your information to:

  • Provide, personalize, and improve our services;

  • Communicate with you, including via email, phone, and SMS;

  • Send you appointment reminders, policy updates, account alerts, and service notifications;

  • Respond to your inquiries and provide customer support;

  • Enforce our terms, conditions, and policies;

  • Comply with applicable legal and regulatory requirements.

4. SMS/Text Messaging Policy

By opting in to SMS communications, you consent to receive recurring text messages from D. Lane Agency, which may include:

  • Policy updates and reminders;

  • Appointment confirmations and reminders;

  • Service-related notices and important account information;

  • Occasional information about products or services relevant to your insurance needs.

Standard messaging and data rates may apply. Message frequency may vary. You may opt out at any time by replying “STOP” to any text message. For assistance, reply “HELP” or contact us directly.

No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Disclosure of Information

We may disclose your information:

  • To subsidiaries, affiliates, and trusted third-party service providers as needed to deliver our services;

  • To comply with legal obligations, enforce our policies, or protect our rights;

  • In connection with business transfers, such as mergers or acquisitions.

We may freely disclose non-identifiable, aggregated information.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

8. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state laws. To exercise these rights or request more information, please contact us at info@dlane.agency.

9. Notice of Financial Information Practices

As an insurance agency, we may collect and use nonpublic personal financial information about you in connection with providing insurance products and services. This includes details such as your application information, policy and claims history, and payment information.

  • We do not sell your financial information to non-affiliated third parties.

  • We may share your information with insurance carriers, underwriters, claims administrators, and other service providers solely as necessary to place coverage, administer policies, or service claims.

  • We maintain physical, electronic, and procedural safeguards in compliance with federal and state regulations to protect your financial information.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page, and your continued use of our services constitutes acceptance of those changes.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

D. Lane Agency
505 Hill St.
LaGrange, GA